Archives: FAQs

I have not received my tickets

If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE! If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box …

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Authorized Ticket Sellers

Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from sandiegovangogh.com or our verified partners. Should you have purchased tickets for our exhibit from any other site other …

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Location

Making its mark in the heart of Houston The location Immersive Van Gogh Exhibit is taking over, is a secret venue situated in the heart of Houston. To be announced before the exhibit opens, existing ticket holders will receive an email with the venue name and location once it is made public. Renowned for transforming …

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I want to change the name on my tickets

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

I want to upgrade/downgrade

Please contact us at ticketing@sandiegovangogh.com to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

I need to reschedule

CHANGE OF DATE REQUESTS: To change your ticket dates, please visit https://myorder.immersivevangogh.com/change_date Subject to availability and must be requested a minimum of 24hrs prior to your scheduled attendance. Please note a $9.99 per TIMED ticket fee will apply. Flex ticket holders are able to change their dates free of charge.

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